We are Changing "Following the acquisition of ICM by Phoenix in June 2007, the integration process is well underway and ICM Managed Availability Services is merging with Servo, and ICM Business Continuity Services is merging with NDR. This website will be phased out over the next few months at the same time as upgrading SERVO and ICM's website."
Top 6 Causes of IT Systems Failure and Downtime:
- Software failure
- Planned downtime
- Operator error
- Hardware failure
- Building/Site disaster
- Environmental disaster
Source: Gartner Research (in order of magnitude)
Business Availability
ICM provides a comprehensive portfolio of Business Availability Services that supports your organisation's information systems, infrastructure and workforce and can protect your business from all six main causes of information systems failure and downtime.
<< Managed Availability - Protects against failure points 1 - 4
Managed Availability combines Managed Services and Availability Services - a new generation of IT Services and IT Support using up to date technology including Virtualisation, Mobility, Managed Hosting and High Availability solutions, that help you gain the most from your IT systems and achieve company objectives.
<< Business Continuity - Protects against failure points 4 - 6
Business Continuity is more than Disaster Recovery. It combines Recovery Services and Availability Services to protect your business from the unexpected and deliver reliable IT Systems in a timely fashion to ensure your business continues to run smoothly if the worst should happen.
Supplier Statement on Business Continuity Services relating to a Pandemic
