Return To Service
Return to Service (RTS) is ICM's superior cover for IT equipment that cannot sustain an unknown period of downtime.
With RTS, ICM will have an engineer on site within the agreed response time and we will also have the equipment up and running according to the required time frame set out in the Service Level Agreement.
Key features and benefits of Return To Service:
- defined SLA and fix time
- measurable availability
- engineer workthrough until call completion
More information
Contact ICM
If you want to find out more about how ICM can improve the performance, availability and resilience of your IT systems, please do not hesitate to contact us.
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