SupportNet (online call logging and management)
ICM SupportNet gives customers real time access to ICM's support system via an access controlled website.
Registered users access SupportNet >>>
SupportNet allows users to log service requests online and they will be treated in exactly the same way as requests logged via the telephone.
SupportNet also allows all registered support customers to view the status of all current support requests in real time, via their own secure service portal. The portal will show any updates, including engineer estimated time of arrival and any actions they have requested, including the time the last action was made and a description of any action taken. Over time customers can build up and view performance statistics for their equipment and review the service event history.
Key features and benefits of SupportNet:
- Customers can log service requests online
- view the status of all support requests in real time
- secure service portal showing updates
More information
Contact ICM
If you want to find out more about how ICM can improve the performance, availability and resilience of your IT systems, please do not hesitate to contact us.
Consider this
Regain control & efficiency of your WAN
without the trouble & cost of increasing bandwidth Bandwidth Management >>>
News and events
ICM is Preferred Supplier for HP and NSSA
Following a successful re-tendering bid, HP has again been awarded National Server and Storage Agreement (NSSA) status, and has chosen ICM as one of its preferred partners to deliver products to further and higher education institutions. further details >>>
Downloads
Remote Monitoring – A modern day IT essential
Information Technology has proven to be an important enabler for modern organisations, to the extent that a reliable IT infrastructure is now vital to deliver effective customer service, control costs and maximise productivity. white paper pdf >>>

