3rd Line Support
If a problem cannot be resolved over the telephone or remotely by the Second Line Support team, then a specialist engineer can visit your site within the agreed response time.
A fixed number of visits by a Third Line Engineer will be set out in the Service Level Agreement on the support contract.
More information
Contact ICM
If you want to find out more about how ICM can improve the performance, availability and resilience of your IT systems, please do not hesitate to contact us.
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