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Managed Services

"ICM demonstrated their willingness to adapt their support services to match our requirements. We were impressed by both their expertise and their flexibility." - IN PRACTICE SYSTEMS download managed availability overview brochure >>> see how ICM's Managed Services can help you >>>

Around the country, around the clock, our nationwide service organisation is on call to solve any problem, quickly and cost-effectively. Over 60% of our staff are highly qualified technical personnel and comprise an impressive resource that is at your disposal in times of need. What's more, 98% of all mainland businesses in the UK are within 2 hours normal travel time of our support network.

The performance of your IT systems directly impacts on the productivity of your organisation. ICM can help you achieve greater results through improved and consistent levels of service for your company. ICM's Managed Services are delivered on a 24x7 basis, 365 days a year, via our centralised Enterprise Management Centre (EMC) and our nationwide network of support centres staffed by highly qualified technical personnel. Through this network, we maintain close ties to customers and respond quickly and effectively to any issues that arise.

We support a diverse range of IT technology through our unique logistics approach and our experience with a wide variety of equipment. Working together with our customers we can assign a level of importance to the technology and offer support according to its importance to your business, not in relation to its age. Our Managed Services are designed to be flexible and we can deliver individual solutions by combining services to meet your specific requirements.

More information

Contact ICM

If you want to find out more about how ICM can improve the performance, availability and resilience of your IT systems, please do not hesitate to contact us.

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Downloads

Strategies for Managing Application Traffic

Managing application performance can be quite a challenge. white paper pdf >>>