Assist 24 (1st Line Support)
With ICM Assist24, 1st Line support / Helpdesk calls can be logged with the Service Desk via the telephone, web or email.
Any calls logged via email or the web are given the same priority and handled in the same way as a telephone call. Typically, incidents are resolved within 15 minutes of the user placing the call.
Remote connectivity can be established in a number of ways including:
- Managed gateway on customer site
- Web based tools for users who have Internet access
More information
Contact ICM
If you want to find out more about how ICM can improve the performance, availability and resilience of your IT systems, please do not hesitate to contact us.
Consider this
Tripartite Conclusion on reliance of BC Supplier facilities.
Whilst BC providers are quick to reassure firms on this point, a number of organisations have commented on the difficulty in obtaining hard factual information from providers. Voluntary Supplier Declaration >>>
News and events
ICM Business Continuity Services Ltd Completes Board Structure With Appointment of Service Director
ICM Business Continuity Services Ltd, the UK Business Continuity specialist has appointed John Mills as its new Service Director. further details >>>
Downloads
Beginners Guide to Business Continuity
While bombs, fires and floods capture the headlines, almost 90% of crises are nowhere near as dramatic. white paper pdf >>>
