Assist 24 (1st Line Support)

With ICM Assist24, 1st Line support / Helpdesk calls can be logged with the Service Desk via the telephone, web or email.

Any calls logged via email or the web are given the same priority and handled in the same way as a telephone call. Typically, incidents are resolved within 15 minutes of the user placing the call.

Remote connectivity can be established in a number of ways including:

Managed gateway on customer site
Web based tools for users who have Internet access

More information

Contact ICM

If you want to find out more about how ICM can improve the performance, availability and resilience of your IT systems, please do not hesitate to contact us.

further details >>>

Consider this

67% of IT departments are pursuing consolidation projects. Gartner

Server Consolidation >>>

News and events

ICM helps flood-affected businesses stay afloat

further details >>>

Downloads

Strategies for Managing Application Traffic

Managing application performance can be quite a challenge. white paper pdf >>>