Telephony Recovery
As well as relocating your employees and having all data, desktops and seats available in our
Business Continuity centres ,
ICM can also provide programmable telephony designed to match
office and call centre requirements, with every position in the suite having a dedicated DDI
telephone extension.
By working together with other providers such as BT Commsure and GemaTech, ICM is able to provide a sophisticated ACD telephone system and offers an enhanced telecoms Business Continuity service through a single contact.
Following a disaster, voice and data access are reinstated, with calls switched through to an alternative ICM site. As well as routing of incoming calls, standard caller identification processes as held in the customer database can also be made operational to ensure that normal work practices change as little as possible.
Options include fully integrated voice messaging and storage, as well as voice recording functionality.
ICM Triumphs at Business Continuity Awards 2007
Business Continuity Service Provider of the Year
Most Innovative Product
More information
Contact ICM
If you want to find out more about how ICM can improve the performance, availability and resilience of your IT systems, please do not hesitate to contact us.
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News and events
New Outer London Centre and Largest Business Continuity Contract
Phoenix IT Group plc ("Phoenix" or the "Group") is pleased to announce the acquisition of a lease on a facility that will become the Group's largest Business Continuity centre. further details >>>
Downloads
How to Start with Business Continuity
What is business continuity and where to start with it? Why do I need a business continuity plan? How do I implement a continuity plan? ICM will help you to answer all the questions you might have about Business continuity management. company literature pdf >>>
